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Terms of Service - SalesCompass


Last Updated: October 28, 2024 Effective Date: October 28, 2024 Company: SalesCompass Website: https://www.salescompass.ai

1. Agreement to Terms


By accessing or using SalesCompass ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.


2. Description of Service


SalesCompass is a sales call analysis platform that provides:

  • AI-powered call transcript analysis and scoring
  • Coaching recommendations and insights
  • Sales performance dashboards and analytics
  • Integration with third-party services (Zoom, Stripe)
  • Secure data storage and management

    • 3. Eligibility


    3.1 Age Requirement

    You must be at least 18 years old to use SalesCompass.


    3.2 Authorization

    By registering for an account, you represent that:

  • You have the authority to bind yourself or your organization to these Terms
  • All registration information you submit is accurate and current
  • You will maintain the accuracy of such information

    • 4. Account Registration and Security


    4.1 Account Creation

  • You must provide accurate, complete information during registration
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized access

    • 4.2 Account Responsibility

  • You are responsible for all activities under your account
  • You may not share your account credentials
  • You may not create multiple accounts to evade restrictions

    • 4.3 Account Termination

    We reserve the right to suspend or terminate accounts that violate these Terms.


    5. Acceptable Use Policy


    5.1 Permitted Uses

    You may use SalesCompass to:

  • Upload and analyze sales call transcripts
  • Generate coaching insights and reports
  • Track sales performance metrics
  • Integrate with authorized third-party services

    • 5.2 Prohibited Uses

    You may NOT:

  • Upload content you don't have rights to
  • Upload recordings without proper consent of all parties
  • Use the Service for any illegal purpose
  • Attempt to hack, disrupt, or compromise the Service
  • Reverse engineer or copy any part of the Service
  • Upload malicious code or spam
  • Impersonate others or provide false information
  • Violate any applicable laws or regulations
  • Use the Service to harass, abuse, or harm others

    • 5.3 Recording Consent

    You represent and warrant that:

  • All call recordings uploaded comply with applicable laws
  • You have obtained necessary consent from all parties
  • You have the legal right to upload and analyze the content

    • Important: Recording laws vary by jurisdiction. You are solely responsible for compliance with all applicable recording consent laws.

    6. Subscription and Billing


    6.1 Subscription Plans

  • Subscription details and pricing are available on our website
  • All fees are in USD unless otherwise stated
  • Pricing is subject to change with 30 days notice

    • 6.2 Payment Processing

  • Payments are processed securely through Stripe
  • You authorize us to charge your payment method for all fees
  • Failed payments may result in service suspension

    • 6.3 Billing Cycle

  • Subscriptions are billed monthly or annually as selected
  • Billing occurs on the anniversary of your subscription start date
  • No refunds for partial months or unused service

    • 6.4 Cancellation

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • Access continues until the end of the paid period
  • No refunds for early cancellation

    • 6.5 Free Trial

  • Free trials are offered at our discretion
  • Credit card required to start trial
  • Trial converts to paid subscription unless cancelled
  • One trial per customer

    • 7. Intellectual Property Rights


    7.1 Our Intellectual Property

  • SalesCompass platform, including all code, designs, and trademarks, is our property
  • These Terms do not grant you any rights to our intellectual property
  • You may not use our trademarks without written permission

    • 7.2 Your Content

  • You retain all rights to the content you upload ("Your Content")
  • You grant us a license to process, store, and analyze Your Content to provide the Service
  • This license terminates when you delete Your Content or close your account

    • 7.3 AI-Generated Content

  • AI-generated analysis and insights are provided "as-is"
  • You may use AI-generated insights for your internal business purposes
  • We retain no ownership of insights generated from Your Content

    • 8. Data Privacy and Security


    8.1 Privacy Policy

    Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.


    8.2 Data Security

  • We implement industry-standard security measures
  • All data is encrypted in transit and at rest
  • We cannot guarantee absolute security

    • 8.3 Data Backup

  • We perform regular backups of your data
  • Backups are for disaster recovery purposes only
  • You are responsible for maintaining your own backups

    • 8.4 Data Deletion

  • You may delete Your Content at any time
  • Account deletion removes all Your Content within 30 days
  • Some data may be retained as required by law or for legitimate business purposes

    • 9. Third-Party Services


    9.1 Integrations

  • We integrate with third-party services (Zoom, OpenAI, Stripe)
  • Your use of these integrations is subject to their respective terms
  • We are not responsible for third-party service availability or performance

    • 9.2 Zoom Integration

  • Zoom integration requires your authorization
  • You can disconnect Zoom at any time
  • We access only recordings you explicitly choose to import

    • 9.3 AI Processing

  • Transcripts are processed by OpenAI for analysis
  • OpenAI does not train models on your data (per our agreement)
  • See our Privacy Policy for details

    • 10. Service Availability and Support


    10.1 Service Level

  • We strive for 99.9% uptime but make no guarantees
  • Scheduled maintenance will be communicated in advance
  • Emergency maintenance may occur without notice

    • 10.2 Support

  • Support is provided via email
  • Response times vary based on issue severity
  • Support hours: Business hours (9 AM - 5 PM PT, Monday-Friday)

    • 10.3 Service Modifications

  • We may modify, suspend, or discontinue any part of the Service
  • We will provide reasonable notice of material changes
  • Continued use after changes constitutes acceptance

    • 11. Disclaimers and Limitations of Liability


    11.1 Service "As-Is"

    THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.


    11.2 AI Accuracy

  • AI-generated insights are not guaranteed to be accurate
  • You should not rely solely on AI analysis for critical business decisions
  • You are responsible for verifying AI-generated content

    • 11.3 Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESCOMPASS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE.


    IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.


    11.4 Exclusions

    Some jurisdictions do not allow certain warranty exclusions or liability limitations. In such jurisdictions, the above exclusions may not apply to you.


    12. Indemnification


    You agree to indemnify, defend, and hold harmless SalesCompass and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another
  • Your Content uploaded to the Service

    • 13. Dispute Resolution


    13.1 Governing Law

    These Terms are governed by the laws of the State of California, without regard to conflict of law principles.


    13.2 Arbitration

    Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except for:

  • Claims in small claims court
  • Intellectual property disputes
  • Injunctive relief

    • 13.3 Class Action Waiver

    You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.


    13.4 Jurisdiction

    If arbitration does not apply, you consent to the exclusive jurisdiction of state and federal courts in San Francisco County, California.


    14. General Provisions


    14.1 Entire Agreement

    These Terms, along with our Privacy Policy, constitute the entire agreement between you and SalesCompass.


    14.2 Severability

    If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.


    14.3 Waiver

    Our failure to enforce any right or provision does not constitute a waiver of that right or provision.


    14.4 Assignment

    You may not assign these Terms without our written consent. We may assign these Terms without restriction.


    14.5 Force Majeure

    We are not liable for failure to perform due to causes beyond our reasonable control.


    14.6 Survival

    Provisions that by their nature should survive termination will survive, including intellectual property rights, disclaimers, and limitations of liability.


    15. Changes to Terms


    15.1 Modifications

    We reserve the right to modify these Terms at any time. Material changes will be communicated via:

  • Email notification
  • In-app notification
  • Updated "Last Updated" date

    • 15.2 Acceptance

    Continued use of the Service after changes constitutes acceptance of the modified Terms. If you disagree, you must stop using the Service.


    16. Termination


    16.1 Termination by You

    You may terminate your account at any time through account settings or by contacting support.


    16.2 Termination by Us

    We may terminate or suspend your account if:

  • You violate these Terms
  • Your account has been inactive for an extended period
  • Required by law
  • We discontinue the Service

    • 16.3 Effect of Termination

    Upon termination:

  • Your access to the Service ends immediately
  • Your data will be deleted according to our data retention policy
  • You remain liable for all fees incurred prior to termination
  • Provisions that should survive termination remain in effect

    • 17. Contact Information


    For questions about these Terms:


    Email: support@salescompass.ai Website: https://www.salescompass.ai

    For legal notices:

    Address: [Your business address]

    18. Special Provisions for Enterprise Customers


    Enterprise customers with separate written agreements may have terms that supersede these Terms. Contact us for enterprise pricing and custom agreements.


    19. Export Compliance


    You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.


    20. Electronic Communications


    By using the Service, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning the Service.


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    Acknowledgment

    By clicking "I Accept" or by using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.


    Last Updated: October 28, 2024 Version: 1.0 Effective Date: October 28, 2024