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Security Policy - SalesCompass


Last Updated: October 28, 2024 Company: SalesCompass Version: 1.0

1. Purpose


This Security Policy establishes the framework for protecting SalesCompass systems, data, and user information from security threats, unauthorized access, and data breaches.


2. Scope


This policy applies to:

  • All SalesCompass systems and infrastructure
  • All company data and user data
  • All employees, contractors, and third-party vendors
  • All development, testing, and production environments

    • 3. Information Security Principles


    3.1 Confidentiality

  • User data accessible only by authorized systems and personnel
  • Encryption used for sensitive data at rest and in transit
  • Access granted on need-to-know basis

    • 3.2 Integrity

  • Data protected from unauthorized modification
  • Changes tracked and auditable
  • Version control for all code changes

    • 3.3 Availability

  • Systems designed for high availability
  • Regular backups performed and tested
  • Disaster recovery procedures documented

    • 4. Data Classification


    4.1 Highly Sensitive

  • User authentication credentials
  • OAuth tokens and API keys
  • Payment information
  • Personal identifiable information (PII)

    • Protection: Encrypted at rest, encrypted in transit, access logged

    4.2 Sensitive

  • Call transcripts and analysis
  • User account information
  • Subscription details

    • Protection: Access controls, encryption, audit logging

    4.3 Internal

  • Application logs
  • System metrics
  • Non-PII usage analytics

    • Protection: Access controls, retention policies

    4.4 Public

  • Marketing materials
  • Public documentation
  • Published blog content

    • Protection: Version control, change approval

    5. Access Control


    5.1 Authentication

  • Multi-factor authentication (MFA) required for administrative access
  • Strong password requirements enforced
  • Session timeouts implemented
  • Password hashing using industry-standard algorithms (bcrypt/scrypt)

    • 5.2 Authorization

  • Role-based access control (RBAC)
  • Principle of least privilege
  • Row Level Security (RLS) enforced at database level
  • Regular access reviews

    • 5.3 Account Management

  • Unique accounts for each user
  • No shared credentials
  • Immediate revocation upon termination
  • Regular audit of active accounts

    • 6. Network Security


    6.1 Encryption

  • TLS 1.2 or higher for all connections
  • HTTPS enforced for all web traffic
  • Encrypted database connections
  • No plaintext transmission of sensitive data

    • 6.2 Infrastructure

  • Hosted on trusted cloud providers (Vercel, Supabase)
  • Firewalls configured to restrict access
  • DDoS protection enabled
  • Regular security patches applied

    • 6.3 API Security

  • API keys rotated regularly
  • Rate limiting implemented
  • Request validation and sanitization
  • OAuth 2.0 for third-party integrations

    • 7. Application Security


    7.1 Secure Development

  • Security considered throughout development lifecycle
  • Input validation on all user inputs
  • Output encoding to prevent XSS
  • Parameterized queries to prevent SQL injection
  • CSRF protection on all forms

    • 7.2 Code Review

  • All code changes reviewed before merge
  • Security-focused review for sensitive changes
  • Automated security scanning in CI/CD pipeline
  • Dependency vulnerability scanning

    • 7.3 Security Testing

  • Regular vulnerability assessments
  • Penetration testing (as needed)
  • Automated security testing in CI/CD
  • Third-party security audits (annually)

    • 8. Data Protection


    8.1 Encryption Standards

  • At Rest: AES-256 encryption
  • In Transit: TLS 1.2+ with strong cipher suites
  • Credentials: Hashed and salted passwords
  • Tokens: Encrypted OAuth tokens

    • 8.2 Data Backup

  • Daily automated backups
  • Encrypted backup storage
  • Regular restore testing
  • Geographic redundancy

    • 8.3 Data Retention

  • Data retained as specified in Privacy Policy
  • Secure deletion when no longer needed
  • Backup retention: 90 days
  • Audit logs retained: 1 year

    • 9. Third-Party Security


    9.1 Vendor Management

    All third-party services must:

  • Comply with industry security standards
  • Provide security certifications (SOC 2, ISO 27001, etc.)
  • Sign data processing agreements
  • Undergo security assessment

    • 9.2 Current Vendors

  • Supabase: SOC 2 Type II certified, ISO 27001
  • Vercel: SOC 2 Type II certified
  • Stripe: PCI DSS Level 1 certified
  • OpenAI: Enterprise security standards
  • Zoom: SOC 2 Type II, ISO 27001, HIPAA compliant

    • 10. Incident Response


    10.1 Detection

  • Automated monitoring and alerting
  • Log aggregation and analysis
  • User-reported issues
  • Security scanning tools

    • 10.2 Response Process

    1. Detection: Identify potential security incident

    2. Assessment: Determine scope and impact

    3. Containment: Prevent further damage

    4. Eradication: Remove threat

    5. Recovery: Restore normal operations

    6. Post-Incident: Document and learn


    10.3 Notification

  • Users notified within 72 hours of confirmed breach
  • Regulatory authorities notified as required
  • Transparent communication about impact
  • Guidance provided to affected users

    • 11. Vulnerability Management


    11.1 Identification

  • Automated dependency scanning (npm audit, Snyk)
  • Regular security assessments
  • Bug bounty program (planned)
  • Security research monitoring

    • 11.2 Patch Management

  • Critical vulnerabilities: Patched within 24 hours
  • High severity: Patched within 7 days
  • Medium severity: Patched within 30 days
  • Low severity: Patched in next release cycle

    • 11.3 Dependency Management

  • Dependencies reviewed before adding
  • Regular updates to latest stable versions
  • Automated alerts for vulnerable dependencies
  • Lock files used to ensure reproducible builds

    • 12. Security Monitoring


    12.1 Logging

  • Authentication attempts logged
  • Authorization failures logged
  • Administrative actions logged
  • API access logged
  • Logs retained for 1 year

    • 12.2 Monitoring

  • Real-time alerting for suspicious activity
  • Failed login attempt monitoring
  • Unusual API usage detection
  • Error rate monitoring

    • 12.3 Audit Trail

  • All data access logged
  • Changes to security settings logged
  • Administrative actions auditable
  • Logs protected from tampering

    • 13. Employee Security


    13.1 Training

  • Security awareness training (annual)
  • Secure coding practices training
  • Privacy and compliance training
  • Phishing awareness training

    • 13.2 Acceptable Use

  • Company devices protected with encryption
  • No sharing of credentials
  • Use of approved tools only
  • Report security concerns immediately

    • 13.3 Remote Work

  • VPN required for administrative access
  • Secure home network practices
  • Device encryption required
  • Screen lock policies enforced

    • 14. Physical Security


    14.1 Infrastructure

  • Cloud-hosted infrastructure (no physical servers)
  • Physical security managed by cloud providers
  • Data center certifications: SOC 2, ISO 27001

    • 14.2 Workstations

  • Encrypted hard drives
  • Screen lock after inactivity
  • Physical access controls
  • Clean desk policy

    • 15. Business Continuity


    15.1 Disaster Recovery

  • Documented recovery procedures
  • Regular testing of recovery processes
  • Geographic redundancy for critical data
  • Recovery Time Objective (RTO): 4 hours
  • Recovery Point Objective (RPO): 24 hours

    • 15.2 Service Availability

  • Uptime target: 99.9%
  • Redundant infrastructure
  • Automated failover
  • Status page for incidents

    • 16. Compliance


    16.1 Regulatory

  • GDPR (EU General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • SOC 2 Type II (in progress)
  • OWASP Top 10 compliance

    • 16.2 Industry Standards

  • OAuth 2.0 security best practices
  • NIST Cybersecurity Framework alignment
  • CIS Controls implementation
  • OWASP ASVS compliance

    • 17. Security Assessments


    17.1 Internal Reviews

  • Quarterly security self-assessments
  • Annual comprehensive security review
  • Continuous automated scanning
  • Regular penetration testing

    • 17.2 External Audits

  • Annual third-party security audit
  • SOC 2 audit (in progress)
  • Compliance assessments as required

    • 18. Exceptions and Waivers


    18.1 Process

  • Security exceptions must be documented
  • Risk assessment required
  • Approval by security lead required
  • Time-limited with review dates

    • 18.2 Documentation

  • Exception justification documented
  • Compensating controls identified
  • Regular review of active exceptions

    • 19. Policy Review


    19.1 Updates

  • Reviewed annually
  • Updated as threats evolve
  • Changes communicated to all stakeholders
  • Version controlled

    • 19.2 Approval

  • Approved by leadership
  • Published to all employees
  • Acknowledgment required

    • 20. Security Contacts


    20.1 Reporting Security Issues

    Email: security@salescompass.ai Expected Response Time: Within 24 hours

    20.2 Responsible Disclosure

    We welcome responsible security researchers:

  • Report vulnerabilities privately
  • Allow reasonable time to fix
  • Recognition provided for valid reports

    • 21. Security Metrics


    21.1 Key Performance Indicators

  • Mean time to detect (MTTD): < 1 hour
  • Mean time to respond (MTTR): < 4 hours
  • Vulnerability patch rate: > 95%
  • Security training completion: 100%

    • 21.2 Reporting

  • Quarterly security metrics review
  • Annual security posture assessment
  • Board reporting on security status

    • ---


    Document Owner: Security Lead Review Date: October 28, 2025 Version: 1.0 Status: Active